Shipping policy

Shipping Policy

At KUIDOKORO, we aim to provide reliable and timely delivery. Please review our shipping policy below.

1. Shipping Methods

Orders are shipped using carriers such as Yamato Transport, Sagawa Express, Japan Post, or other appropriate delivery providers. The shipping method may vary depending on the product, destination, and availability of delivery services.

2. Shipping Destinations

We offer shipping within Japan as well as international shipping to selected countries and regions.

Available shipping methods, rates, and delivery times vary depending on the destination. Shipping availability for your location will be displayed during checkout. If you have any questions regarding international shipping, please contact us at talk2@kuidokoro.com.

3. Processing and Delivery Times

Orders for delivery within Japan are typically dispatched within 1–3 business days after the order is confirmed.

International deliveries may take approximately 2–4 weeks, depending on the destination, carrier, customs procedures, and other factors outside our control.

Where tracking is available, tracking information will be provided after your order has been shipped.

4. Shipping Fees

Shipping fees vary depending on the contents of your order, shipping method, and destination.

The applicable shipping fee will be calculated and displayed during checkout before you complete your purchase.

For international orders, additional customs duties, import taxes, or other fees may be charged by the destination country. Unless otherwise stated, these charges are the responsibility of the recipient.

5. Free Shipping Promotions

From time to time, we may offer free shipping for orders that meet certain conditions, such as a minimum purchase amount.

The terms and availability of any free shipping promotion will be displayed on our website or relevant product pages.

International shipments may be excluded from certain free shipping promotions.

6. Shipping Delays

Delivery may be delayed due to weather conditions, natural disasters, carrier disruptions, customs procedures, or other circumstances outside our reasonable control.

International shipments may experience additional delays due to customs clearance or local delivery conditions.

If your order has not arrived within the expected delivery period, please contact us at talk2@kuidokoro.com.

7. Changes to Shipping Address

Changes to your shipping address may be possible only before your order has been dispatched.

If you need to change your shipping address, please contact us as soon as possible at talk2@kuidokoro.com. We cannot guarantee that an address can be changed once an order has entered the shipping process.

KUIDOKORO
Operated by Shouki Inc.
Email: talk2@kuidokoro.com
Address: 2142 Kurita, Nagano-shi, Nagano, Japan